DELIVERY + RETURNS

delivery, warranty + Returns

Dispatch schedule

Orders are dispatched Monday to Friday, excluding UK bank holidays.

Handling time

We aim to dispatch in‑stock items within 1–2 working days of order confirmation.Service used (UK)All UK orders are sent via Royal Mail 48-Hour Tracked and Signed For.

Tracking details

You will receive a shipment notification with your Royal Mail tracking number as soon as your order has been dispatched.

Pre‑orders

Pre‑ordered items will be dispatched as soon as they become available. If your order includes both in‑stock and pre‑order items, we may ship them together when all items are ready unless you choose split shipping at checkout (additional charges may apply).

Delivery timeframes (UK)

The 48‑hour service typically delivers within two working days from dispatch; this timeframe is provided by Royal Mail and is not guaranteed. Remote areas or adverse conditions may extend delivery times.

Address accuracy

Please ensure your delivery address is complete and correct. We are not responsible for delays or non‑delivery due to incorrect or incomplete addresses.

Missed deliveries

If no one is available to sign, Royal Mail will leave a card with redelivery or collection instructions.Uncollected items may be returned to us; re‑shipping fees may apply.

Loss or damage in transit

If your parcel arrives damaged or does not arrive within a reasonable period after dispatch, contact us with your order number and tracking details. We will assist with a Royal Mail investigation and, where applicable, arrange a replacement or refund in line with our terms.

International ShippingServices and timelines

International delivery options, carriers, and estimates vary by destination but usual delivery is between 7-11 days. Estimated delivery windows are counted from the dispatch date and are not guaranteed.

Customs, duties, and taxes

Bizzi Growin covers standard customs charges where we are able to do so; however, depending on your country’s import policies and thresholds, you may be required to pay additional local duties, taxes, handling, or brokerage fees before delivery. These fees are determined by your local authority and are the recipient’s responsibility when applicable.

Documentation

All shipments include the necessary customs documentation and accurate product values to comply with import regulations.

Tracking

International orders include tracking where available. You will receive a shipment notification with the tracking number once dispatched.

Refused/returned international parcels

If a parcel is refused or returned due to unpaid duties, incorrect address, or failure to collect, we will refund the product price less any shipping, return, and customs costs incurred once the parcel is received back in saleable condition.

Contact

For delivery questions or support with tracking, please contact Bizzi Growin customer service with your order number and postcode.

Baby Carrier Returns & Warranty Policy

Returns(Unwanted Items)

If you wish to return an unused baby carrier, you must notify us within 14 days of receiving your order.
To be eligible for a return:
The item must be unused, unworn, and in original condition.
All original packaging, tags, and instructions must be included.
Thereturnscard included in your order must be fully completed and enclosed with your return.
Proof of purchase is required
Please note:
Returnsthat show signs of use, washing, or damage will not be accepted.
Return postage costs are the responsibility of the customer unless the item is faulty.
Please ensure your return is fully tracked, Returned items are your responsibility until delivered to us.

Return Address

Returns department
Bizzi Growin
Coppull Mill Enterprise Centre
Coppull
Chorley
PR7 5BW

Faulty Items & Warranty (12 Months)

All baby carriers are covered by a 12-month warranty from the date of purchase.
This warranty covers:
Manufacturing defects in materials or workmanship.
Faulty stitching, straps, buckles, or structural components.
If a fault occurs within this period, we will, at our discretion:
Repair the item.
Replace the item.
Where a refund is agreed for an item that has been used, we may apply a deduction to reflect the use that a product has had.

What is NOT Covered

The warranty does not cover:
Normal wear and tear (e.g. fading, fabric wear, general deterioration over time).
Damage caused by misuse or improper care.
Accidental damage (e.g. rips, stains, burns).
Damage caused by incorrect washing or storage.
Unauthorised alterations or repairs.

Magnetic Buckles

Our carriers may feature magnetic buckles designed for ease of use and secure fastening. These are tested for durability and safety under normal use.
However, the warranty will only apply where a manufacturing fault is identified. It does not cover:
Damage caused by force, impact, or misuse.
Issues arising from improper handling or care.

Correct Use of Carrier

Baby carriers must be worn and adjusted in line with the provided instructions. Incorrect use including improper positioning, fastening, or adjustment, can place excessive strain on components such as the waist belt and support structure, which may lead to damage over time.Damage resulting from incorrect use, poor fit, or improper adjustment is not considered a manufacturing fault and is not covered under warranty.

How to Make a Claim

To submit a return or warranty claim, please contact our customer service team in the contact box below with:
Your order number.
A description of the issue.
Clear photos showing the problem.
We may request the item be returned for inspection before approving any claim.
Please note:
Items must be returned before a claim can be finalised.

Assessment Process

Once received, all items are inspected to determine whether:
The issue is a manufacturing fault or the damage is due to wear and tear or misuse.
If the item is found not to be covered under warranty, we may:
Return the item to you, or offer a paid repair (where available).

Your Rights

Thispolicydoes not affect your statutory rights under consumer law.

Important Information

Baby carriers are designed for regular use and will naturally show signs of wear over time. Gradual deterioration through normal use is expected and is not considered a fault.

All Other Products Returns and Warranty Policy

You are eligible to return within 28 days of delivery.

Condition

Items must be unused, unwashed, and in their original packaging with all tags attached. For hygiene reasons, products showing signs of use, odors, pet hair, stains, or laundering cannot be accepted.

Proof of purchase

A valid order number or receipt is required for all returns.

How to return

Complete the return card provided and return to the below address:

Returns Department

Bizzi Growin, Coppull Mill Enterprise Centre, Coppull,Chorley, PR7 5BW

Pack securely

Use the original packaging if possible. Include your order number inside the parcel.
Send with tracking
Return parcels must be sent via a tracked service. You are responsible for the parcel until it reaches us.
Refunds and processing
Inspection
Once received, returns are inspected within 5–7 working days.

Refund method

Approved returns are refunded to the original payment method for the product price. Original shipping charges are non-refundable unless the item is faulty or we made an error.

Deductions

If the item is not returned in saleable condition or is missing packaging/tags, we may apply a reasonable deduction.

Exchanges

Direct exchanges are subject to stock availability. If unavailable, we’ll process a refund and you can place a new order.

Faulty or incorrect items

If you receive a faulty or incorrect blanket, contact us within 14 days of delivery with photos and your order number. We will arrange a replacement or refund and cover reasonable return shipping costs.

Gifts

Returns with a gift receipt may be eligible for an exchange or store credit at our discretion.

Return shipping costs
Change-of-mind returns
Customer pays return postage.
Our error or faulty goods
Bizzi Growin will cover return postage (prepaid label or reimbursement per our instructions).
Non-returnable items