Baby Carrier Returns & Warranty Policy

1. Returns (Unwanted Items)

If you wish to return an unused baby carrier, you must notify us within 14 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in original condition (returns will be refused if items carry perfume, deodorant or any other noticeable odours).

All original packaging, tags, and instructions must be included.

The returns card included in your order must be fully completed and enclosed with your return.

Proof of purchase is required.

Please note:

Returns that show signs of use, washing, or damage will not be accepted.

Return postage costs are the responsibility of the customer unless the item is faulty.

2. Faulty Items & Warranty (12 Months)

All baby carriers are covered by a 12-month warranty from the date of purchase.

This warranty covers:

Manufacturing defects in materials or workmanship.

Faulty stitching, straps, buckles, or structural components.

If a fault occurs within this period, we will, at our discretion:

Repair the item.

Replace the item.

Where a refund is agreed for an item that has been used, we may apply a deduction to reflect the use that a product has had.

3. What is NOT Covered

The warranty does not cover:

Normal wear and tear (e.g. fading, fabric wear).

Damage caused by misuse or improper care.

Accidental damage (e.g. rips, stains, burns).

Damage caused by incorrect washing or storage.

Unauthorised alterations or repairs.

Magnetic Buckles

Our carriers may feature magnetic buckles designed for ease of use and secure fastening. These are tested for durability and safety under normal use.

However, the warranty will only apply where a manufacturing fault is identified. It does not cover:

Damage caused by force, impact, or misuse.

Issues arising from improper handling or care.

Correct Use of Carrier

 4. How to Make a Claim

To submit a return or warranty claim, please contact our customer service team -k.woodburn@bizzigrowin.com

Your order number.

A description of the issue.

Clear photos showing the problem.

We may request the item be returned for inspection before approving any claim.

5. Assessment Process

Once received (image/returns), all items are inspected to determine whether:

The issue is a manufacturing fault or the damage is due to wear and tear or misuse.

If the item is found not to be covered under warranty, we may:

Return the item to you, or offer a paid repair (where available).

6. Your Rights

This policy does not affect your statutory rights under consumer law.

7. Important Information

Baby carriers are designed for regular use and will naturally show signs of wear over time. Gradual deterioration through normal use is expected and is not considered a fault.