Warranty Information (Strollers)

6 Month Manufacturing Guarantee- Compact Stroller

 

Bizzi Growin warrants that all our products will be free of manufacturing defects where used and maintained in accordance with the instruction manual for 6 months from the date of purchase.

 

We endeavour to always offer various options for our customers and so where your product is covered by our guarantee against manufacturing provide one of the following free of charge:

(i) a replacement self-fit part. Instructions will be provided where required. 
(ii) a repair carried out by one of our experienced technicians at our Service Centre.

Alternatively, if your product is deemed irreparable or based on cost is not viable to repair, then in Bizzi Growin sole discretion, a replacement refurbished product may be provided. 

This guarantee is subject to the following conditions and exclusions.

Conditions :

•Product must be purchased from the Bizzi Growin website.
•It is only applicable to products that are in the UK or ROI at the time you wish to make claim under this guarantee.
•The guarantee applies to the original purchaser and cannot be transferred with ownership of the product i.e. second hand purchases.
•Where a particular model, colour, fabric or accessory has been discontinued we may have no alternative but to replace with an equivalent product, colour or fabric.
•In the event that you do not have a box to return the stroller for repair, it is your responsibility to wrap in such a way that the stroller does not get damaged during transit as this will not be covered by us.
•Exclusions:
•Any fabrics (including seat covers and hoods), rain covers, tyres, and PVC items.
•Sales items are non- refundable
•Where incorrect assembly occurs or use of non-recommended parts, or third-party accessories not compatible with original design are used.
•General wear and tear.
•Accidental damage including airline damage- in the case of airline damage (or other transporters) the claim must be submitted directly to them.
•Damage caused by non-domestic use, abuse, misuse, neglect or by not being used and cared for in accordance with our instructions.
•Corrosion or rust on the wheels or chassis due to extreme environmental conditions, including high humidity, salt spray, ice or snow or due to insufficient maintenance.
•Damage to handlebar/ T-bar grips or fabrics as a result of normal handling and daily use
•Damage to the basket as a result of over-loading
•Improper storage of the product.
•Customer dissatisfaction with the product in terms of disliking the weight, functionality, colour or style etc.
•Fabric fading, discoloration or wearing due to incorrect laundering and general wear and tear.
•If a product is adapted or modified.
•Products which are repaired by an unauthorised repair agent.

Any replacement part or repair of any product will not extend the original guarantee period. Any product provided by way of replacement or exchange of the product originally purchased will be guaranteed for the remainder of the guarantee period applicable to the original product. Where an email order confirmation cannot be provided Bizzi Growin reserve the right to assess the condition of a product and determine whether it falls within the scope of the guarantee.

In the event a product is outside of your guarantee period we will endeavour to repair or replace parts subject to availability. The charges outside of the warranty period for strollers are a will be assessed on a case by case basis.

In the unlikely event that you need to claim under the terms of this guarantee, please contact our Customer Care team, info@bizzigrowin.com 

You have 14 days from the date of order to return your stroller  if you are dissatisfied with it , at which point it will be checked and only then a refund issued.

Nothing in this guarantee will affect your legal rights if the product is faulty or not as described.