Refund policy

Baby Carrier Returns & Warranty Policy

Returns (Unwanted Items)

To be eligible for a return:

The item must be unused, unworn, and in original condition.

All original packaging, tags, and instructions must be included.

The returns card included in your order must be fully completed and enclosed with your return.

Proof of purchase is required

Please note:

Returns that show signs of use, washing, or damage will not be accepted.

Return postage costs are the responsibility of the customer unless the item is faulty.

Please ensure your return is fully tracked, Returned items are your responsibility until delivered to us.

Return Address

Returns department

Bizzi Growin

Coppull Mill Enterprise Centre

Coppull

Chorley

PR7 5BW

Faulty Items & Warranty (12 Months)

All baby carriers are covered by a 12-month warranty from the date of purchase.

This warranty covers:

Manufacturing defects in materials or workmanship.

Faulty stitching, straps, buckles, or structural components.

If a fault occurs within this period, we will, at our discretion:

Repair the item.

Replace the item.

Where a refund is agreed for an item that has been used, we may apply a deduction to reflect the use that a product has had.

What is NOT Covered

The warranty does not cover:

Normal wear and tear (e.g. fading, fabric wear, general deterioration over time).

Damage caused by misuse or improper care.

Accidental damage (e.g. rips, stains, burns).

Damage caused by incorrect washing or storage.

Unauthorised alterations or repairs.

Magnetic Buckles

Our carriers may feature magnetic buckles designed for ease of use and secure fastening. These are tested for durability and safety under normal use.

However, the warranty will only apply where a manufacturing fault is identified. It does not cover:

Damage caused by force, impact, or misuse.

Issues arising from improper handling or care.

Correct Use of Carrier

Baby carriers must be worn and adjusted in line with the provided instructions. Incorrect use including improper positioning, fastening, or adjustment, can place excessive strain on components such as the waist belt and support structure, which may lead to damage over time.

Damage resulting from incorrect use, poor fit, or improper adjustment is not considered a manufacturing fault and is not covered under warranty.

How to Make a Claim

To submit a return or warranty claim, please contact our customer service team who will require a return form completion.

We may request the item be returned for inspection before approving any claim.

Please note:

Items must be returned before a claim can be finalised.

Assessment Process

Once received, all items are inspected to determine whether:

The issue is a manufacturing fault or the damage is due to wear and tear or misuse.

If the item is found not to be covered under warranty, we may:

Return the item to you, or offer a paid repair (where available).

Your Rights

This policy does not affect your statutory rights under consumer law.

Important Information

Baby carriers are designed for regular use and will naturally show signs of wear over time. Gradual deterioration through normal use is expected and is not considered a fault.

All Other Products Returns and Warranty Policy

You are eligible to return within 28 days of delivery.

Condition

Items must be unused, unwashed, and in their original packaging with all tags attached. For hygiene reasons, products showing signs of use, odors, pet hair, stains, or laundering cannot be accepted.

Proof of purchase

A valid order number or receipt is required for all returns.

How to return

Complete the return card provided and return to the below address:

Returns Department

Bizzi Growin

Coppull Mill Enterprise Centre

Coppull

Chorley

PR7 5BW

Pack securely

Use the original packaging if possible. Include your order number inside the parcel.

Send with tracking

Return parcels must be sent via a tracked service. You are responsible for the parcel until it reaches us.

Refunds and processing

Inspection

Once received, returns are inspected within 5–7 working days.

Refund method

Approved returns are refunded to the original payment method for the product price. Original shipping charges are non-refundable unless the item is faulty or we made an error.

Deductions

If the item is not returned in saleable condition or is missing packaging/tags, we may apply a reasonable deduction.

Exchanges

Direct exchanges are subject to stock availability. If unavailable, we’ll process a refund and you can place a new order.

Faulty or incorrect items

If you receive a faulty or incorrect blanket, contact us within 14 days of delivery with photos and your order number. We will arrange a replacement or refund and cover reasonable return shipping costs.

Gifts

Returns with a gift receipt may be eligible for an exchange or store credit at our discretion.

Return shipping costs

Change-of-mind returns

Customer pays return postage.

Our error or faulty goods

Bizzi Growin will cover return postage (prepaid label or reimbursement per our instructions).

Non-returnable items